Introduction
At Prestige Glimmer, we are committed to ensuring your satisfaction with our luxury home decor products. If you are not completely satisfied with your purchase, our comprehensive Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds.
Contact Information
Opulent Home
Maslinarska 4
Email: [email protected]
Eligibility for Returns
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, undamaged, and in its original packaging.
- The return must be initiated within 10 days of the delivery date.
- Proof of purchase (order number, receipt, or confirmation email) must be provided.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized products
- Gift cards
- Products marked as “final sale”
Initiating a Return
Return Request
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
- Our team will review your request and provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
Return Shipping
- You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Inspection and Approval
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days from the date we receive your return.
Processing Time
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 10-14 business days. Please note that processing times may vary depending on your payment provider.
Partial Refunds
Partial refunds may be granted in certain situations, such as:
- Products that are returned with signs of use or damage
- Items returned after the 30-day return window (at our discretion)
Exchanges
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [email protected] with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.
Standard Exchanges
If you wish to exchange a product for a different item, please initiate a return for the original item and place a new order for the desired product. Standard return policies apply.
Fees and Costs
Restocking Fee
A restocking fee of 10% may apply to returns that do not meet our return criteria or are received after the 30-day return window. This fee will be deducted from your refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Contacting Customer Support
If you have any questions or need assistance with a return or refund, please contact our customer support team at [email protected]. We are here to help and ensure a smooth and fair process for both our customers and our business.
Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes your acceptance of the updated policy.
Effective Date: 10.07.2024
Thank you for shopping with Prestige Glimmer. We value your business and strive to provide you with the highest quality products and exceptional customer service.